[et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.27.4″ _module_preset=”default” da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_fullwidth_header title=”Complaints Policy” _builder_version=”4.27.4″ _module_preset=”default” title_text_align=”left” background_color=”#0057A8″ background_last_edited=”on|phone” global_colors_info=”{}”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ da_disable_devices=”off|off|off” global_colors_info=”{}” da_is_popup=”off” da_exit_intent=”off” da_has_close=”on” da_alt_close=”off” da_dark_close=”off” da_not_modal=”on” da_is_singular=”off” da_with_loader=”off” da_has_shadow=”on”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”(Terms) The websites…” _builder_version=”4.27.7″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]Cowbell Insurance Solutions Pty Ltd (ACN 684 362 552) (\u2018Cowbell AU\u2019) makes every effort to deliver a high-quality service to our customers, and is committed to complying with all of its regulatory requirements applicable to its business.<\/p>\n
\u00a0<\/strong><\/p>\n Your feedback is important to us. If you would like to share any concerns or raise a complaint, you can contact us:<\/p>\n When you email us, please tell us:<\/p>\n <\/p>\n We will always aim to resolve your complaint as quickly as possible. Generally:<\/p>\n 1. We\u2019ll acknowledge your complaint<\/strong><\/p>\n We\u2019ll aim to acknowledge your complaint within one business day.<\/p>\n 2. We\u2019ll assess and investigate<\/strong><\/p>\n We\u2019ll assess the information you give us and investigate the issue. If we need more information, we\u2019ll contact you.<\/p>\n 3. We\u2019ll work with you to find a fair outcome<\/strong><\/p>\n We aim to resolve most issues within 5 business days. Where this is not possible, we\u2019ll respond to you in writing within 30 days from when you made the complaint.<\/p>\n If the issue is complex and we still haven\u2019t resolved it, we\u2019ll let you know the reason for the delay and when we expect to provide you with our final response. At this time, we\u2019ll also share details of the external dispute resolution body that you may reach out to.<\/p>\n <\/p>\n You can appoint someone to handle your complaint on your behalf (such as a relative or friend 18 years or older, or a legal representative). We\u2019ll need your authority to speak to any representative that you appoint.<\/p>\n <\/p>\n If your concern relates to how we handle your personal information, you may also contact the Office of the Australian Information Commissioner (OAIC) using the details below:<\/p>\nHow to Make a Complaint:<\/strong><\/h5>\n
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How We Will Handle Your Complaint <\/strong><\/h5>\n
If You Need Help to Make a Complaint<\/strong><\/h5>\n
Privacy Complaints<\/strong><\/h5>\n
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