{"id":3771,"date":"2020-05-11T12:23:28","date_gmt":"2020-05-11T19:23:28","guid":{"rendered":"https:\/\/cowbell.insure\/?page_id=3771"},"modified":"2025-10-30T22:35:05","modified_gmt":"2025-10-31T05:35:05","slug":"complaints","status":"publish","type":"page","link":"https:\/\/cowbell.insure\/uk\/complaints\/","title":{"rendered":"Complaints"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_fullwidth_header title=&#8221;Complaints&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; title_text_align=&#8221;left&#8221; background_color=&#8221;#0057A8&#8243; background_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;75e42419-fd3f-4b7c-a583-c95f9e449a1a&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;f6810f0c-0061-4be8-9893-8dcd1ca5df01&#8243; custom_padding=&#8221;100px|0px|60px|0px|false|true&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;c88f7023-72ca-4c01-9877-4533ee9225a2&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;fed5c16e-ed35-4a0d-a170-4144e4f9cd3a&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h3><strong>If you have a complaint, we want to hear from you.<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<p>Whether a broker\u00a0or a policyholder, you are very important to us. It is always our intention to provide you with the highest quality service.<\/p>\n<p>But if we do get something wrong, we want to hear from you as quickly as possible so that we can try and find\u00a0a\u00a0solution.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>We have different ways in which you can get in touch<\/strong><\/p>\n<ul>\n<li>Email:\u00a0<a href=\"mailto:UKsupport@cowbellcyber.ai\">uksupport@cowbellcyber.ai<\/a> (please add the word &#8216;Complaint&#8217; at the start of the subject line)<\/li>\n<li>Phone: You can call us on 0800\u00a0208 8105. Our lines are open Monday to Friday, 8am-6pm<\/li>\n<li>Post: You can write to us at Cowbell Cyber, <span>30 Dukes Place, <\/span><span>London EC3A 7LP, United Kingdom<\/span><\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>What happens next?<\/strong><\/p>\n<ul>\n<li>We will confirm receipt in writing (by email or letter) within two working days.<\/li>\n<li>We will investigate your complaint and respond as fast as we can. If no decision has been reached, we will give you a progress update after two weeks and after four weeks.<\/li>\n<\/ul>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>The Financial Ombudsman Service<\/strong><\/p>\n<p>If we haven&#8217;t issued our final response within eight weeks from when you first raised your complaint, or you&#8217;re unhappy with our response, you may be entitled to ask for an independent review by the Financial Ombudsman Service (FOS). You can contact them at any time. However, they will expect us to have tried to resolve the complaint first, so please always contact us with any concerns before contacting the FOS.<\/p>\n<ul>\n<li>Financial Ombudsman Service, Exchange Tower, London E14 9SR<\/li>\n<li>Website:\u00a0<a href=\"http:\/\/www.financial-ombudsman.org.uk\/\" data-saferedirecturl=\"https:\/\/www.google.com\/url?q=http:\/\/www.financial-ombudsman.org.uk\/&amp;source=gmail&amp;ust=1689347342388000&amp;usg=AOvVaw22pS0A2oTK6ZhRKkQchbC3\">www.financial-ombudsman.org.uk<\/a><\/li>\n<li>Phone: 0800 023 4567 (if calling from overseas:\u00a0+44 20 7964 0500)<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A state by state list of Cowbell Insurance Agency license numbers.<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":61,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_et_pb_use_builder":"on","_et_pb_old_content":"<div id=\"lipsum\"><p>Lorem ipsum dolor sit amet, consectetur adipiscing elit. 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Duis nec sodales libero, in rhoncus purus.<\/p><\/div>","_et_gb_content_width":"","om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-3771","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Cowbell Insurance Agency - License numbers for all US States<\/title>\n<meta name=\"description\" content=\"This is a state by state list of Cowbell Insurance Agency license numbers. 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