What we will need first
Company info
Your policy number or company name will help us find your account quicker.
Date of incident
When did you notice that something was wrong? What exactly happened? Every detail matters here.
Point of contact
Who will we be working with? Identify an employee who will be our main point of contact until the claims is resolved.
Claims & Incident Response services
Fast, focused and reliable
Our specialists quickly assess the nature of the incident and deploy the most appropriate team. From ransomware response to business email compromise, you gain access to top industry experts including:
- Breach Counsel: Firms like Mullen Coughlin, Pinsent Masons, Kennedys, Clyde & Co, DAC Beachcroft.
- Forensic Investigators & Data Recovery: Trusted names such as Cypfer, S-RM, Asceris, BAH, Crowdstrike, Kroll.
- Credit Monitoring & Notification: Providers like Equifax, Experian, Kroll, Transunion.
- PR/Crisis Comms: Partners like Flieshman Hillard and Keskt.
Even if you aren’t certain you have a claim at hand, we are happy to assist you – no matter the outcome. Our hotline is open 24/7/365 for immediate help.
The Cowbell
claims approach
- Immediate access to leading breach counsel, forensic investigators, and recovery specialists.
- Competitive rates pre-negotiated with best-in-class vendors.
- A clear process led by our in-house claims team, who respond with speed, empathy, and precision.
The numbers don't lie
67% of ransom payments avoided
due to data recovery from our forensics team
95% of claims resolved
at no added cost to policyholders
60+ years
of combined relevant experience within our claims team
Incident response panel
We work with best-in-class vendors and engage in cross-border/international incident handling so policyholders can access world-leading expertise without unexpected costs during a crisis.
Quiet confidence for every line of business
Wholesale
A threat actor compromises a warehouse manager’s credentials and gains access to the company’s ERP platform. They interrupt order fulfilment workflows by encrypting files and altering shipment data. Simultaneously, spoofed supplier emails are sent requesting changes to bank details for future payments.
Cowbell activates its claims and incident response teams to contain the treat, advise on legal obligations, and support recovery.
Not-for-profits
An attacker impersonates the finance director and request a bank change for an upcoming £30,000 grant disbursement. Simultaneously, ransomware disables access to the charity’s donor database and event registration platform.
The Cowbell claims team and incident response panel recover the loss caused by the fraudulent funds transfer, respond to lost income from interrupted fundraising or delayed grant funding, and help the charity maintain trust through clear public messaging and donor reassurance.
Public sector
A council’s housing benefits portal is disabled by a coordinated DDoS attack, cutting off access for thousands of residents. Days later, ransomware spreads through the network, encrypting shared files and preventing access to key operational systems. The incident attracts media attention. There are early signs that personal data may have been accessed.
Cowbell connects the council with experienced PR specialists to handle media interest, stakeholder updates, and reassure citizens, while also covering Emergency IT support and overtime staffing, costs for temporary systems or communications platforms, and any covered business interruption or ransom-related response costs.
Contractors
An attacker encrypts the firm’s platforms. Site drawings and RAMS are unavailable, access cards fail to provision, and crane/plant hires can’t be confirmed. The client threatens penalties for missed milestones.
The Cowbell Claims team immediately activates DFIR and the breach counsel to restore project files and site access, and advise on any contractual and notification issues. Additionally, we quantify delay costs and reimburse extra expenses such as overtime and short-term IT workarounds, while our PR vendor support to manage employer/PC expectations, extension-of-time messaging, and subcontractor coordination.
Designed around you
Policyholder first
Every incident is evaluated on its own terms, with Cowbell prioritising your unique situation. We consent to and coordinate the right response team, ensuring you get immediate, tailored support, not a one-size-fits-all solution.
24/7 claims hotline
Human guidance
