In a cyber incident, the story rarely waits for the investigation.
Customers notice something is wrong. Employees start asking questions. Social media fills the information vacuum. And all of this can happen before the organisation itself has a complete picture of the incident.
That is the challenge at the centre of the latest episode of Behind the Breach. Host Amber Wuollet, Director of Product & Lifecycle Marketing at Cowbell, is joined by Callum Laidlaw, Partner at Kekst CNC, to examine a fictionalised ransomware attack on a major UK retailer.
What begins as unexplained order delays develops into exposed employee and customer data, customer notifications, a private ransom negotiation leaked to the press, and the arrival of law enforcement.
Through it all, one challenge remains: how do you communicate quickly enough to maintain trust without getting ahead of the facts?
Listen to the latest episode of Behind the Breach to hear the full conversation. Listen on:
- Apple: https://bit.ly/4d1U44V
- Spotify: https://bit.ly/4hF4Lgu
- iHeartRadio: https://bit.ly/4rr9y8E
- Amazon: https://bit.ly/3TeemSc
Behind the Breach is a Cowbell podcast exploring what happens inside a cyber incident and what organisations can learn before one happens to them.
This episode is for informational purposes only and does not constitute legal, insurance, or cybersecurity advice.
