Concierge FAQs
Here are some of the most frequently asked questions. Should you require additional assistance, click the word balloon in the lower-right hand corner of your browser to begin a conversation with our team.
How do I obtain Loss Runs?
We are pleased to offer Broker Self-Service for Loss Runs Requests!
To use this service, simply follow these steps:
- Go to the Policies menu of your agency’s Cowbell platform
- Click on the policy number to select the policy
- For the selected policy, click on the Open Actions Menu (three lines on the right)
- Select “Loss Runs” from the menu
- Choose your preferred method for receiving the Loss Runs once available (Download, Email or Both)
If you are using our new platform view, you can also request Loss Runs directly from the Home page by navigating to the Policies tab and selecting “More” for the desired policy.
**Please note if there is an open claim, the report will not be generated automatically as these requests need to be reviewed.
As an alternative, requests can be emailed to ybffehaf@pbjoryyplore.nv.
How do I cancel a policy?
Agents should direct cancellation requests to pnapryyngvbaf@pbjoryyplore.nv. If you are the policyholder, please contact your agent directly for assistance with this request.
How do I make payment on a Direct Billed policy?
For direct billed policies, the policyholder has the following payment options available:
ACH/Wire Payments:
On the direct billed invoice the ACH/wire account information is located in the bottom left-hand corner of the invoice.
Credit card** **NOTE: a 2.99% processing fee applies
The policy must be issued in order for the payment option to be available on the platform.
The policyholder can log into the platform, select the “Policies” tab on the left-hand side, select the “Credit Card” payment option.
The policyholder can log into the platform, select the “Policies” tab on the left-hand side, select the “Pay by e-check” option.
The policyholder will follow prompts to enter their account and routing number to submit their payment.
Payment via phone:
The policyholder can give our Concierge Team a call at 833-633-8666 and they can collect payment via phone.
Premium financing installment plan:
If the policyholder is unable to pay in full, a financing installment plan is available that allows the policyholder to pay a downpayment directly to Cowbell, then finance the remaining balance. When selecting this option a breakdown will be given of the amount financed, what the payments would be, and the finance charge.
Check by mail sent to:
COWBELL INSURANCE AGENCY LLC
P.O. Box 844922
Dallas, TX 75284‐4922
Overnight Mail:
Bank of America Lockbox Services
Lockbox 844922
1950 N. Stemmons Freeway
Suite 5010
Dallas, TX 75207
How do I make payment on an Agency Billed policy?
Agency billed policies cannot be paid directly on the platform and payment cannot be collected over the phone. Available payment options for Agency Billed policies are:
ACH/Wire Payments:
On the individual policy invoice, agency billed ACH/Wire account information is located in the bottom left-hand corner of the invoice.
On the agency billed monthly invoice – the ACH/wire information is located in the upper left-hand corner of the invoice.
Check by mail sent to:
COWBELL INSURANCE AGENCY LLC
P.O. Box 844922
Dallas, TX 75284‐4922
Overnight Mail:
Bank of America Lockbox Services
Lockbox 844922
1950 N. Stemmons Freeway
Suite 5010
Dallas, TX 75207
How do I request an endorsement or policy change?
Agents should direct endorsement or policy change requests to our team for review at raqbefrzragf@pbjoryyplore.nv.
Is Premium Financing available for my Cowbell policy?
If you have a Direct Bill policy, you can set up a premium finance plan through the Cowbell platform. After the initial down payment is made direct to Cowbell, the remaining premium is split into monthly payments that are paid to our premium finance partner, Xpress Capital.
If you are on Agency Bill, this means that your agent will make payment on your behalf, and you should discuss premium financing options with your agent directly.
Who is Xpress Capital?
Xpress Capital is our premium financing partner for direct billed Cowbell insurance policies. When you set up premium finance payments through our platform, you elected a premium finance plan that breaks your premium into monthly payments. Xpress Capital services those payments and forwards your premium to Cowbell on your behalf.
What is the Renewal Process for P100 policy?
A quote proposal will be automatically generated roughly 60 days in advance of the policy expiration date using the organizational details from the prior year. A quote can be generated and bound without an application, however a signed application is required prior to issuing the policy.
Agents can make changes by updating the organizational details in the Cowbell platform and then generating a new renewal quote. An email will be sent to the policyholder asking them to renew the policy.
The policyholder can make changes by updating the organizational details in the Cowbell platform and then attesting to the policy.
What is the Renewal Process for P250 policy?
A signed Cowbell renewal application should be emailed to our Renewals Team at erarjnyf@pbjoryyplore.nv. Upon review and providing that terms remain acceptable, a quote will be generated and released to the agency.
The Binder shows as Expired what do I do?
To refresh an Expired Binder, please take one of the following actions:
Email your expired binder request, along with the signed application and fully completed No Known Loss Letter (NKLL) to our team for review at raqbefrzragf@pbjoryyplore.nv.
Re-quote with a current effective date, OR
Submit the completed signed application (provided the request is within 21 days of the effective date).
How do I access Cowbell's Cybersecurity services? How do I set up a risk engineering call?
All Cowbell policyholders are entitled to an hour-long risk engineering (cybersecurity) phone call with one of our cybersecurity experts. To set this up, you can email evfxratvarrevat@pbjoryyplore.nv with your request.
